The United Arab Emirates is our country of domicile. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.
Our addresses are as follows:
Kal Jacobs, Warehouse 15/12, Technology Park, RAK FZ, Ras Al Khaimah, UAE
We truly respect your privacy rights and are extremely committed to protecting your personal data. We will never disclose any of this information to third parties, except to comply with the law and where a relevant third party is part of providing you with a service, such as delivery or processing payment or the like. We use SSL encryption to protect your personal information against unauthorized use. We also take rigorous steps to ensure that the relevant third parties to whom we transfer your personal data to will be just as cautious in protecting this information.
Minors under the age of 18 are prohibited from registering as a User of this website and are not allowed to transact or use the website.
The kind of personal information we request and how much of it depends on the purpose of the interaction – from an email for KJ updates to name, numbers and address for placement and fulfillment of an order. It is your right, of course, to refuse providing us with any personal information. However, this may cause limitations in our interactions via kaljacobs.com
When you sign up or register with us, the email you register with is directly transferred to our mailing list for email updates on special offers, promotions, events, etc. All UAE mobile numbers registered with us will automatically receive sms alerts from Kal Jacobs for special offers, promotions, events, etc. Of course, at any time, you are able to opt-out or unsubscribe to these email updates and sms alerts. Our emails will contain an automated UNSUBSCRIBE link to opt-out, simply follow the instructions in the link. Our SMS’s will contain an opt-out number to reply to in order to UNSUBSCRIBE. Alternatively, you can unsubscribe to our email updates and sms alerts via your KJ Account
To explore Kal Jacobs you do not have to register or create an account, but doing this will allow you to fully benefit from our site. Not only will it allow us to serve you better but also your entire online shopping experience with us will become easier.
Registering with Kal Jacobs gives you exclusive and first hand access to our special offers, promotions and events. You will require a Kal Jacobs account in order to make purchases on the website. Other benefits include managing your order history, applying for exchanges directly from your account, access to Wish List, order history, etc.
To create an account, select REGISTER on the navigation bar and fill in your details – name, email address, phone number, address and password. At the time of registration, you are required to provide information about yourself that is accurate and current in all respects. Should any of your registration information change, you can update your account on kaljacobs.com by logging into “My Account” on the website.
The password you provide at the time of registration should be unique and kept secure, for which you are fully responsible. You are also responsible for all activities that occur under the account you have created and any actions taken in connection with the account. You must notify Kal Jacobs immediately of any breach of security or unauthorized use of your account.
Terms of Purchase
To make purchases on Kal Jacobs, you will require a Kal Jacobs account which should provide your accurate and current personal details – name, phone number, e-mail address and other requested information as indicated. At checkout, you will also be required to provide payment details that you represent and warrant as both valid and accurate, also that you confirm you are the person referred to in the billing information provided. Kal Jacobs reserves the right to restrict multiple quantities of an item being shipped to any one customer or address.
Pricing & Shipping Information
All prices are shown in AED. As of now, there are no taxes for the UAE. You have the option to choose your currency at the time of purchase. All prices and offers remain valid as advertised from time to time.
We deliver to GCC countries. Local import duties and additional shipping charges apply and are payable at the time of check out and/or on receipt of your item.
Please be sure to check Customs Duties & Clearance fees with the local authorities of country the item is being shipped to.
We do not deliver to postal addresses. We will require a physical address to fulfill delivery of orders.
Click here to know more about our shipping information
All orders placed at Kal Jacobs are subject to acceptance and availability of the item(s). The items in your Shopping Bag are not reserved and may be available for purchase by other customers. Kal Jacobs offers products for sale that are in stock and available for dispatch from our distribution center. Items that are Out of Stock will be displayed as such.
A Confirmation email with the details of your orders will be sent to you once an order is placed. Please be aware that this email is only an acknowledgement of your order and not of fulfillment.
A Dispatch Confirmation email will be sent from us to you confirming the goods have been dispatched to you, unless you have cancelled your order prior to receiving the Dispatch Confirmation email. A signature to confirm receipt of the order is required upon delivery. Items that are sent to an address other than the billing address may be subject to confirmation with the cardholder. If you are unable to sign for it yourself, please be sure to entrust someone to sign on your behalf. Kal Jacobs does not take responsibility for loss or damage to goods once they have been signed for.
If you make a payment for our products or services on our website, the details you are requested to submit will be provided directly to our payment provider via a secured connection.We accept payments online using Visa and MasterCard credit/debit card in AED. The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept Cash on Delivery (COD), in AED (Arab Emirates Dirham), within the UAE only. We also offer PayPal as a payment option. We do not accept cheques.
Please note for COD, not accepting an order or not being able to fulfill total payment at the time of delivery may result in loss of COD purchasing privileges at Kal Jacobs and/or account suspension.
We are rigorous in our efforts to ensure you shopping experience with us is convenient, safe and secure. Here’s how we do it:
- We use a well renowned and very reputable gateway service to process and protect your online transactions from unauthorized use.
We provide our customers with a 14-day free returns period within the UAE only. Please note that only the first returns/exchange is free. A charge of AED 22 will be applied for subsequent returns/exchanges. Please note that when returning an item, it is securely packaged in its original condition, unused, unwashed and in tact with all Kal Jacobs tags, dust bags, boxes and other packaging materials. Items returned otherwise may not be accepted and may be sent back to the customer. You will require a Kal Jacobs account in order to apply for a Exchange/Returns. Please see our Returns Policy here.
The Kal Jacobs website contain “Kal Jacobs” trademarks and service marks owned by or licensed to Kal Jacobs to distinguish its products and services. These trademarks and service marks and all other related intellectual property rights, whether registered or unregistered, in the website, information content, all website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and all software compilation, underlying source code and software shall remain our property and are protected by UAE law from copying and simulation.