We would like you to be a 100% satisfied with your purchase. If you are not, then let’s try to work it out together.
We provide our customers with a 7-day FREE returns period from date of delivery, within the UAE only.
Please note that only the first returns/exchange is free. A charge of AED 22 will be applied to subsequent returns/exchanges*. We only offer returns/exchange between sizes. Please note that when returning an item, it is securely packaged in its original condition, unused, unwashed and in tact with all Kal Jacobs tags, dust bags, boxes and other packaging materials. Items returned otherwise may not be accepted and may be sent back to the customer.
We do not offer exchange/returns on any complimentary/free items unless it is sent back with purchased items that need to be exchanged.
If you wish to return a purchase and have an existing account with Kal Jacobs, please log into your account, fill out the Returns Form and submit. If you do not have an account with Kal Jacobs and/or the item was a gift, kindly create an account, fill out the Returns Form and submit. Alternatively, you can contact us on customercare@kaljacobs.com. We will contact you as soon as possible.
Unfortunately, we are unable to offer cash or credit card refunds. However, we are pleased to offer you Store Credit equivalent to the value of the returned item[s], not including any delivery/courier charges. The store credit amount will be credited to your Kal Jacobs account and automatically deducted from your next purchase[s]. If the purchase value is less than the store credit amount, the remaining store credit will be available in your account. If the purchase value is over the store credit amount, you will be requested to pay the difference. You are free to use this store credit across Kal Jacobs. Store credit is valid for 3 months from date of issue.
However, in the event that a transaction error has occurred through the absolute fault of KalJacobs.com, a refund will in most cases be issued to the same credit card you used for the original purchase.
We only sell items we have in stock. Exchanging an item for a different size is based on the availability of that size in stock. From production to dispatch, our products undergo meticulous quality check at every stage. In case you have received an item that may be damaged, defective or has missing pieces, please be sure to notify us within 7 days of receipt of the order. We will offer to repair or replace the faulty item.
*AED 22 for Dubai. For all other Emirates, the charge is AED 44.